- “In-Store” return policy should be removed from the page and must be updated to mention that we accept products back from the USA, as it currently appears as though we don’t on both the Canadian and US websites.
Online Return Policy
We want to ensure our customers are satisfied with their purchase from us. If for any reason at all you are not satisfied with your purchase, we can arrange a return within 14 days from the arrival date of your order.
To get a full refund on your payment method, the product(s) must be unopened. If the product(s) are open, they will only qualify for online store credit.
Please contact us by phone (1-888-974-4722) or by email (support@healthyplanetcanada.com) to initiate the return process. We need to be contacted to approve the return before the products are sent back to us by mail via return label.
We will require the following information: the order number, the reason for the return, the state of the product (damaged, open, or sealed) and the product to be returned to us once we have spoken to you and approved the return.
If the product is damaged or defective, it can be returned to Healthy Planet within 30 days from the arrival date of the order. We may require the product back, depending on the situation and the condition of the product. Damaged or defective products will qualify for a full refund, store credit, or replacement unit(s) at the discretion of the customer, once the return is approved.
There are exceptions to the above rules and they apply to the following products. These products are considered ‘final sale’ and there is no refund or exchange on the following:
- Cosmetic Items
- Beauty and ‘Personal Care’ Items (Hair Color, Shampoo, Conditioner, Moisturizers, Lotions, Soaps, etc.)
- Essential Oils
- Grocery and Food
- Protein and Snack Bars
- ‘Professional’ Brand Lines (Metagenics, Genestra, Thorne, Douglas Labs, NFH, Biotics Research, Pure Encapsulations, UNDA, Dr. Reckeweg)
- Clearance Items (or any items marked as ‘final sale’ on the product page)
These products can only be returned for online store credit or a replacement unit if they are defective, or damaged, or if there is a manufacturer issue within 30 days of the arrival date of the order.
Returns which exceed a value of $200 are subject to a 15% restocking fee. This amount is subtracted from the refund total.
Please note all International orders are considered FINAL SALE.
Return Options
We offer our customers in the United States the ability to mail products back to us via a charge-free UPS return label.
Return by Mail
For residents within the United States or those who are unable to travel to a store location to process a return, we offer the ability to send their product(s) back to us by mail via a charge-free UPS return label.
We provide this UPS Return Label via email once the return is approved, and we have spoken to you regarding the return. This label can then be printed and attached to any box or parcel containing the product(s) and then dropped off at a UPS postal office location.
If you are unable to leave the house or travel to a post office with this parcel, please notify us and we can arrange a contactless pick-up via DHL directly to your address, at an added expense.
Please note, that any product(s) mailed back to us without our notice will not be processed or approved.
PRACTITIONER BRANDS
Practitioner brand items are non-refundable or exchangeable. This list includes but is not limited to the following brands:
- Bioclinic
- Biomed
- Biotics Research
- Cyto Matrix
- Designs for Health
- Douglas Labs
- Dr. Reckeweg
- Genestra
- HerbalGem
- Integrative Therapeutics
- Metagenics
- NFH
- Pascoe
- Pure Encapsulations
- Restorative Formulations
- Thorne
- Unda
- Xymogen